Refund Policy

We want you to be completely satisfied with your order. If you need to return an item, please read our policy below.

To request a refund, contact us by phone on 01708 868 932 or email [email protected], quoting your order number and the reason for the return.

Refunds must be requested within 30 days of delivery. Returned products must be unused, in their original packaging and in a re-sellable condition.

Please return items to:

GER Distribution [Returns address line 1] [Returns address line 2] [Town] [Postcode]

• Your order number and the reason for the return inside the package
• Proof of postage / tracking information for the returned parcel
• Retain your dispatch receipt until your refund has been processed

Please inspect and package items carefully and securely before returning them. GER Distribution does not accept liability for items lost or damaged in transit back to us, so we recommend using a tracked service.

Once we receive and inspect your return, your refund is issued to the original payment method, normally within 5–7 business days (often sooner). For orders paid on account, the credit is applied to your account.

Delivery charges are refunded only where the item is faulty or the return is a result of our error. Return postage costs are the customer's responsibility unless the item was faulty or incorrectly supplied.

If your refund hasn't arrived within 7 business days of us confirming it, please contact us on 01708 868 932 or [email protected] with your order number and we'll chase it up.